We accept returns and exchanges within 30 days of purchase, provided you have the following:

• Proof of purchase (order number)

• Item/s are in their original condition, with tags and hygiene stickers still attached.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.

Refunds must be processed to the original payment method.

Absolutely. If you wish to change your currency, you can click the arrow in the top left and choose NZD from the drop-down menu.

Note: If you're a UK, US or Canada customer, this will take you to your local site so you can shop in your currency.

Step 1. Browse products and check availability in your nearest Seafolly Australia Concept store.

Find your product, click "Find In-Store', select your store and check availability.

Step 2. Add to bag and head to checkout.

Add the products to your shopping bag and make sure you select ‘Pick Up’ from the Checkout page before proceeding to checkout.

Step 3. Choose your store and complete your order.

From the checkout page, select 'Pick Up', choose the store where you’d like to pick up and complete your order. Please note, you'll only be able to see the Pick Up option when all the items you have added to your shopping bag are available at the same store.

Step 4. We’ll confirm your order.

Once you’ve placed your order, you’ll receive a confirmation email. You will also receive an email when your order is ready to collect. Please check our store locator for opening hours of your chosen store.

Step 5. Pick up your order.

Now all you have to do is collect your order. You will need to present a copy of your Click & Collect confirmation email printed or on your mobile.

Click & Collect orders will be kept for 14 days from the day you’ve placed your order. After 14 days we will contact you to find out if you'd still like to collect your Seafolly products or arrange a refund.​

Some order history may not be showing in’ My Account’.

If you’re logged in and can’t see the order you want to return, please rest assured our team is working to resolve this.

Your order history will be visible soon and you’ll then be able to organise your return. If you need any help in the meantime contact our Customer Care team here.

All exchanges can be completed in the portal and we offer free exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

• Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.